This privacy policy explains how Elvora Group Ltd ("we") collects, uses and protects your personal data, in line with the UK GDPR and the Data Protection Act 2018.
Who we are
Elvora Group Ltd, company number 17312021, registered office Unimix House, Suite 53c, Abbey Road, London, England, NW10 7TR, is the data controller. Contact: contact@shop-elvora.com.
What we collect
Information you provide when ordering or contacting us (name, email, delivery and billing address, phone number, order details) and information collected automatically (device data, cookies, usage statistics).
How we use it
- To process and deliver your orders and provide support.
- To handle returns, warranty claims and payments.
- With your consent, to send you marketing emails (you can unsubscribe at any time).
- To improve our site and prevent fraud.
Data sharing
We only share your data with the providers that help us operate — for example our payment providers and carriers — and where the law requires it. We never sell your data.
Your rights
You have the right to access, correct, delete or restrict the use of your data, as well as the right to data portability and the right to object to processing. To exercise these rights, write to us at contact@shop-elvora.com. You can also lodge a complaint with the ICO (ico.org.uk).
Cookies
We use cookies for essential site functions, statistics and (with your consent) marketing. You can manage cookies through your browser and our cookie banner.
Data retention
We keep personal data only as long as necessary for the purposes above and to meet our legal obligations.
Elvora Group Ltd is a company registered in England & Wales. Company number 17312021. Registered office: Unimix House, Suite 53c, Abbey Road, London, England, NW10 7TR. Contact: contact@shop-elvora.com.